Warranty

It's our mission to make the best things. It is also our mission to not create any unnecessary waste. When you spend your hard-earned money on our product, you can do so knowing it will remain fully-functional and defect-free. You can also rest assured that we will do everything in our power to keep your product in use and out of a landfill.

One-Year Comprehensive Warranty

If your sauna breaks down, we'll have you do some inspections and tests, and once we find the problem, our company will ship replaceable parts free of charge. Included:

Control Panels
Main Unit Box
Bluetooth Audio Components
Light Bulbs
Sauna Controls and Wiring
Heater Components
Any broken wood or glass due to shipping
Missing parts due to careless packaging by factory workers
Steam generator
Infrared heater
Accessories

7-Year Warranty For Core Technology

Carbon crystal heating plate
Ceramic tube heater

Lifetime Paid Replacements Support

After the initial 1-year warranty period, we offer any replacements at a reasonable cost for life based on the manufacturing line.

This Warranty does not apply:

Failures or breakages due to remodeling, natural disasters, accidental or intentional damage
Items not purchased from Salusheat.com

Product Lifespan

The product is generally designed for a lifespan of approximately 10 years. However, the actual lifespan may vary depending on regional conditions, usage scenarios, frequency, and intensity. Proper and timely maintenance can significantly extend the product's lifespan.

Warranty Eligibility

This warranty only applies to orders purchased directly from Salusheat.com; for our products purchased from other stores or ownership transferred, we only provide paid parts.

Labor Cost

Labor/technician costs or time off required for repairs and regular maintenance are not covered by SalusHEAT Saunas, we just provide parts and technical support.

Wood Care and Cleaning

Wood is a living material that continues to respond to climate conditions, even after being manufactured into a sauna. Variations in the color or grain and irregularities such as fine cracks are part of the natural beauty of the wood and in no way should be considered defects. During outdoor use, wood may crack slightly due to the changes in moisture level. This will not affect the structural integrity of the sauna.

One of the perks of far infrared saunas is that the infrared waves themselves have natural disinfecting and sterilizing properties. So, if your sauna isn’t particularly dirty, you don’t have to worry about cleaning it too often. Just kick back, relax, and enjoy your personal retreat!

To keep things fresh and friendly, give your sauna a good clean every two weeks or after every 5-10 sweaty sessions. Your future self—and your sauna buddies—will thank you!

It is also not necessary to clean the exterior of the sauna. Our sauna not only undergoes a thorough electrical inspection before being packed and shipped, but we also apply a thick water-based protective varnish to the exterior.

Also, the sauna bench is one of the most personal and frequently used surfaces in your sauna, to keep it in good condition, we apply a layer of water-based varnish. This varnish is water-resistant and durable, but it’s important to note that it can dissolve in alcohol. For this reason, it’s best to avoid any treatment containing benzene or a high concentration of alcohol.

If the indoor sauna's wood surface appears visibly discolored, you can apply the varnish as needed. Also, the outdoor sauna's wood surface can be applied with a hard wax oil or protective finish.

Updated January 16, 2025