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Reviews from Our Customers

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SalusHEAT Saunas Direct
Dannah Y. (North Carolina, United States)
Exceeds All Expectations!

I have been researching saunas for months and was flip-flopping between an outdoor traditional or an indoor infrared, but after studying everything decided to go with the indoor infrared. Salusheat had the best prices and best consistent reviews of everything I looked at. So I bit the bullet and bought my Maxwell 902BH. Delivery took about 10 days. It came in three pretty heavy boxes. I am 5’6” 118 pounds and after unboxing everything was able to put the thing together by myself in less than 30 minutes with the exception of the roof, which I had to have my husband help me with. This sauna is unbelievable! Meets all my expectations. Perfectly engineered and crafted. There are no gaps and all of the pieces fit together like a glove. I couldn’t be happier. I’ve only had it for four days now, but have used it every single day. I hope, like other reviewers, to get many years out of this. Thank you, Salusheat for providing a sauna at a very reasonable price.

Hi Dannah,

We're thrilled you chose SalusHeat after months of research and that your Maxwell sauna has exceeded all expectations! Thank you for sharing how smooth delivery and assembly went. It's wonderful that everything fits together perfectly. Enjoy your daily sessions!

Warmly,
The SalusHeat Team

S
SalusHEAT Saunas Direct
S (Florida, United States)

Ordered a 3 person unit back in November, after a few weeks with no tracking I emailed because god forbid the company has someone that will answer the phone. Long short they said they didn't know if my address was correct and thats why they didn't ship it. Nobody reached out for two weeks, the unit I had purchased now was out of stock and wouldn't be back in stock for quite some time. They offered a "refinished" unit which I was skeptcial about but was assured it is not mechanical issues just defects in the wood and they gave me a discount on it. Unit showed up and the box and the pallet were in the worst shape I could never send it back if I had to. Unit was told to me to reach 149 degrees and perhaps even 165 with the ceramic tubes. YA that never happened, here I am almost 7 month later fighting with a chatbox cause this isn't a real company telling them that the unit is faulty. I've played engineer removing and replacing sensors and even hired an electrician to replace ceramic tubes for me on my own time. After enough bitching I got my full refund but only because of my consistent bitching. NO the issue hasn't been solved and ultimately they sold me a faulty piece of $hit that now i'm stuck paying 1-800 Junk it to come get for $500 I don't have. They sold me a lemon and then expect me to take time out of my day to fix it. MInd you this is my second sauna from them and the smaller first one did not have these issues. I would strongly advise NOT to be conned into buying a refinished sauna and I would be highly concious that if you have expectations of the sauna reaching the max it may not....EVER. This is so disturbing and the worst business practice ever. Now they want me to relocate a sensor that is in the location from the factory because the second i turn it on it jumps 10 degrees before the heat can even start to turn on. THIS IS JUNK - STAY AWAY unless you enjoy terrible customer service and overpaying for something that doesn't work. I wish I could rate it with negative stars.

Hi S,

Thank you for your honest feedback. We sincerely apologize for the issues you experienced with the refinished unit and the frustration it caused. Your comments about the unit’s performance and the condition upon arrival have been escalated to our quality and operations teams for review.

We are taking your concerns seriously and are committed to improving both our refurbishment process and customer support communication. We regret that your experience did not reflect the quality we strive to deliver. We are committed to doing better.

Sincerely,
The SalusHeat Team

R
SalusHEAT Saunas Direct
Ricardo B. (Colorado, United States)

I’m writing to wholeheartedly recommend the Sanus sauna.
Prior to purchase I did a lot of research and, based on low emf and pricing settled on the two person model.
From my first interaction with the sales representative, Kate, I was impressed with the ease of purchase and the thorough follow up she provided.
The sauna was packed impeccably and arrived intact. Assembly was straightforward and performed perfectly. However, after five months the controller began misreadings the temperature.
When I contacted Kate she requested a video of the display. And what occurred next is what prompted me to write this recommendation: I emailed the video and within eight hours I received assurance that the warranty would cover the issue and another controller would be sent. Two days later I received the replacement and installed it with ease.
Bottom line: great product, highly competitive price but, best of all: outstanding customer service: purchase with confidence!

Hi Ricardo,

We're honored to receive your heartfelt recommendation! Thank you for sharing your experience with Kate and our support team. We're glad we could quickly get the replacement controller to you and that everything is working perfectly now. It means a lot to know you feel confident purchasing with us. Enjoy your sauna!

Warmly,
The SalusHeat Team

L
SalusHEAT Saunas Direct
Leslie (Nevada, United States)

Terrible experience. I ordered the Maxwell-901BH 1 Person Ultra-Low EMF Far Infrared Sauna on a Black Friday online sale. When I received it, there was wood splitting off the casing of several heating elements,and one of the frames was cracked apart along the top side. These defects were clearly the result of poor workmanship.

Trying to get help by phone was nearly impossible, and took several days. Their website says to call Kate during US business hours, and after hours, to call Frankie. Kate never answers the phone, and then the line disconnects, no way to leave a message. So much for troubleshooting in real time with the product warranty I purchased.

I had to resort to email to communicate with Kate at all. In her emails, Kate took no responsibility for the broken pieces, blamed the shipper, and then said she wants to send me new parts. I refused, then she said I should send the whole thing back, and then she’ll ship me a new unit, once received. After all the emails back and forth, I tried to call Kate again, no luck. I called after hours, and Frankie answered the phone by saying “Hello.” That’s it, like am I calling a real company? I suspect this is Frankie’s cell phone, and he has other jobs elsewhere. When I explained to Frankie that I wanted to talk to Kate, and why can’t I get her on the phone, he told me, “Kate doesn’t speak English.” I was just astounded.

At that point, I demanded a full refund. Through many emails back and forth with Luna and Kate, at first I was told it was up to another team to determine if this could be done. They wanted to examine my return to see if it “qualifies” for a refund or a replacement. By that time, I was done with them and said that I had lost trust in them as a company and could not move forward with a replacement. After days of back and forth, they finally agreed to a full refund. I had to pay a handyman out of pocket to properly repack the many boxes and send them back.

Their entire support staff is in the Philippines, which can be doable. You can find highly skilled, competent professionals in the Philippines if you are willing to pay them a generous living wage. It is inexcusable that a US based company has a customer service phone rep, working US business hours, who doesn’t answer the phone, and doesn’t speak English.

I did some research after my bad experience. Multiple reviewers on multiple sites also complain about damaged products and bad service. Every response from Salus to these negative reviews is the same. They are sorry, and intend to do better. They have promised to replace problematic staff, and yet, their current service team is still incompetent. 3 months after my debacle with Salus Heat, I see Kate is still running the daytime service hours.

The products are sub-standard. My sauna was not damaged by shipping, the container was beautifully packed and protected. They are maximizing their profit margins by producing a cheap product, using various drop shippers they can blame when anything goes wrong, and having low-level, likely underpaid overseas staff.

If you buy from Salus, do so at your own risk.

Hi Leslie,

Thank you for taking the time to share your detailed feedback. We sincerely apologize for the frustration and disappointment you experienced with your sauna and our customer service. This is not the experience we want any of our customers to have.

Red cedar is a naturally soft wood, which can sometimes make it more vulnerable to damage during shipping. While we take great care in packaging, we clearly need to strengthen our process, and we appreciate you bringing this to our attention.

We are truly sorry for the difficulties you faced when trying to reach us by phone and for the confusion around our team. We have teams working in different countries to help us offer quality products at competitive prices, but we understand that communication fell short in your case. That is on us, and we are actively working to improve.

We offered to replace your unit and later approved a full refund, but we recognize that the process was frustrating and took far too long. We are reviewing our return and refund procedures to make them smoother and more transparent for our customers.

Again, we are sorry we let you down. Your feedback is helping us become better, and we are grateful for that.

Warmly,
The SalusHeat Team

Received my sauna yesterday. Unboxed it and had it set up within an hour. I am a petite 5' tall gal and was able to set it up myself. I tested it out the same night! Works like a charm. The Bluetooth speakers put out quality sound and the reading light is nice and bright.
It was shipped on day four as advertised and delivered to my doorstep within a week. Great sauna at a reasonible price. Highly recommend!

Hi Briana,
We're so impressed you assembled your sauna solo in under an hour—amazing job! Thank you for highlighting the quick shipping, quality Bluetooth sound, and bright reading light. We truly appreciate your recommendation!

Warmly,
The SalusHeat Team

M
SalusHEAT Saunas Direct
Mel (New York, United States)

My delivery driver was fantastic, even as a solo artist. His second for the day left him to deliver alone and he helped me carry these 3 boxes into my garage. Please make sure he's recognized for helping an old girl out, above what he needed to do. Great driver needs to be thanked for great service.

Hi Mel,
Thank you so much for sharing this! We're thrilled to hear about your fantastic delivery driver and will make sure he's recognized for going above and beyond to help you. It means the world to us that our customers are treated with such care. Enjoy your sauna!

Warmly,
The SalusHeat Team

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SalusHEAT Saunas Direct
Ray B. (California, United States)

Purchased a Purity 909 MH 1 person sauna. It was shipped promptly and was very easy to assemble and set up. Heats up quickly and works very well. Very satisfied with this product and would highly recommend SalusHeat Saunas for your sauna needs.

Hi Ray,
We're thrilled you're so satisfied with your Purity 909MH sauna! Thank you for highlighting the prompt shipping, easy assembly, and fast heating. We truly appreciate your strong recommendation!

Warmly,
The SalusHeat Team

R
SalusHEAT Saunas Direct
R. L. (New Jersey, United States)

The infrared sauna is fantastic. Had a slight issue noticed during install, but Kate and her team at SalusHeat made it right quickly. Highly recommend this product and SalusHeat.

Hi R. L.,
We're thrilled you're loving your sauna! Thank you for acknowledging Kate and our team's quick support. We truly appreciate your strong recommendation!

Warmly,
The SalusHeat Team

L
SalusHEAT Saunas Direct
Ljk (California, United States)

They have confirmed that it was an oversight and are making it right. I have received what I have ordered, they were very helpful and they corrected the situation. I'm very happy with my order. And the company.

L
SalusHEAT Saunas Direct
Ljk (California, United States)

Bought 602sp. Particularly because included was a wooden foot pedastool. It shows it in pictures and also on the list of INCLUDED ACCESSORIES. Tried to remedy this with the seller and am getting the runaround. They need to honor what they advertise and send me what was purchased

A
SalusHEAT Saunas Direct
Anonymous (Tennessee, United States)

Arrived just in time for Fall chill .Easy assembly but read instructions through first .It is amazing it does not need a drill or power screwdriver but just your hands Screws included if you want to ' hard assemble' but not needed as we had the perfect space on our covered front porch here in SE TN.
We live on the side of a high ridge with a 100 ft gravel driveway going down.We also live down a single lane narrow hollow road a half mile.Estes Transport delivered on time and we requested the driver leave the 3 well packed boxes at the top of the driveway.Druver placed them on a skid and we brought the 3 boxes down the driveway in our pick up truck .
Delivery driver was in contact with us all the way with an hour window given.
We will enjoy this sauna as therapy on our old senior bones for years.Simethingvto look forward every winter day.Great purchase.
Speakers and lights are too quality.

Hi there,
We're thrilled your sauna arrived safely despite the challenging driveway—thanks for sharing your delivery experience with Estes! It's wonderful to know the assembly was straightforward and you're already enjoying the speakers, lights, and therapeutic benefits. Wishing you many cozy seasons ahead on your porch in Tennessee!

Warmly,
The SalusHeat Team

A
SalusHEAT Saunas Direct
Alex (Michigan, United States)

The enclosure does not fully seal up at the top. The wood connections are too far off. Contacted customer service and they sent me a YouTube video - which multiple contractors watched - and still couldn’t get it sealed. I would go with another option before purchasing this one that cannot get up to temp due to the unsealed top.

Thank you for your feedback, Alex. We’ve sent you a follow-up email—please check your inbox and reply with photos or a short video so we can help resolve this quickly for you. Warmly, The SalusHeat Team

J
SalusHEAT Saunas Direct
Jack (England, United Kingdom)
Damaged sauna refused to fix

Ordered a sauna from these clowns and it’s arrived damaged and not turning on , after several emails they have refused to fix the issue , so much for the life time warranty ! Wish I just went with a legit company now

K
SalusHEAT Saunas Direct
Kari (California, United States)
Favorite gift to ourselves!

Started researching infra red saunas after my doctor recommended the benefits. Narrowed it down to Salus Heat after researching on the internet. After several helpful chats with Salus Heat customer service we purchased, picked up, assembled, and started using it all within two weeks. Whole process was very user friendly. We each use sauna 3-5 times a week. Single doesn’t feel claustrophobic at all and we enjoy listening to music, books, sports and movies with the Bluetooth while relaxing inside. Highly recommend!!

J
SalusHEAT Saunas Direct
JC (Alabama, United States)
EDIT REVIEW -

I Would like to revise my review , I have received the Sauna and In perfect working order , Sauna is easy to assemble and construction is very solid (as advertised) would recommend two people to put together with ease, all components are nicely made and really is sturdy once put together. We had shipping problems, but I do understand Salus was having some problems with labor and the holidays etc. They reached out and did try to make things better , In the end I think its primarily the shipping company they use where the problem was. But regardless the product is very good and we are happy with the purchase. A+

Dear JC,

We are truly and sincerely sorry for the negative experience you had with us. We deeply regret that the sauna room you ordered, which was originally scheduled for delivery on December 24, has not been delivered to you, despite the fact that your backrest and red light supplements have been signed for. We understand how frustrating and disappointing this must be, especially during the holiday season.

We would like to offer our most sincere apologies for the inconvenience caused. The delay was due to unforeseen circumstances during this busy holiday period. Additionally, we apologize for the absence of our day-shift customer service representative. However, please be assured that we are taking your concerns very seriously and are committed to resolving this issue as quickly as possible.

Next, our customer service representatives will do their best to assist you. We will provide a detailed update on the status of your sauna room delivery and address any other concerns or questions you may have.

We value your feedback more than words can express. Your input is crucial to our continuous efforts to enhance our product and service quality. We will do our utmost to improve our delivery processes and ensure better communication with our customers in the future. Thank you for your patience and understanding.

Best regards,
SalusHEAT Saunas Direct

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