Shipping & Delivery

All parts of the SalusHEAT sauna are already in boxes and ready to be shipped. Our fulfillment partners are all doing their best to (safely) get your order out and delivered to you as fast as possible. We kindly ask for your patience with our fulfillment centers and parcel carriers in the US. And we have deep partnerships with logistics companies like FedEx and CEVA, so you can ship faster and save more than other brands.

If you have special delivery requirements, please leave us a message or make a note when placing your order.

SHIPPING SERVICE

We launched some new value-added delivery service to satisfy our SalusHEAT Saunas Direct shoppers who are looking for a delightful delivery experience. 'Room of Choice', 'White Glove' and 'Self-pickup' delivery options are available at the time of ordering, making it easier for you to get a complete sauna. This makes it easier for you to get a complete sauna.

This service is currently in beta testing, and we are making these delivery options available to our loyal customers at a very low price. For customers in remote areas who have purchased a 'White Glove' and are unable to install it, we will refund the difference in price.

White Glove Service is only available within 80 miles of Los Angeles, California and is installed by our staff. WG service providers in other areas cannot guarantee it, so we recommend self-installation by referring to the manual and video.

 *Self-pickup (Free charge)- Only available in CA, NJ, GA, TX. Please check with customer service if it is available at your nearest warehousebefore placing an order.

*Please note that estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time. And we will keep you updated with the latest news. Please feel free to contact us at help@salusheat.com if you have any questions.

U.S. DELIVERY LOCATIONS

Our delivery services are currently only available to locations within the continental United States.

Overseas territories are excluded. Delivery to the following states is NOT supported: PR, AK, HI, GU, AA, AE, AP.

Please note: we currently DO NOT drop ship to PO Boxes.

U.S. WAREHOUSE

*All shipments are directly from our warehouse. 

Shipped from 1 of 4 state warehouses (California, New Jersey, Georgia, Texas). Our system will automatically choose the available and closest warehouse, and the fastest standard/ground service available. The orders are sent via a wide variety of carriers, and prior to shipping an order, we cannot guarantee which shipping service or warehouse will be used.

REQUIRED ACTIONS

We will need your phone number for the delivery. The freight carrier will call you to set up a delivery time. Please make sure the number provided during checkout is the best one to reach you at, the Logistics will deliver the goods directly to your home. If paying with PayPal, please ensure the account number is accurate.

REFUSE DELIVERY

You have the right to refuse a shipment upon arrival should you notice visible damage caused during transportation. You must take pictures for evidence and contact us at help@salusheat.com, we will replace your sauna with a brand-new one for free. Note: If our shipping carrier attempts delivery, and the package is returned to our warehouse due to the customer not being present at the time of delivery, providing the wrong address, or changing their address without informing us, then it will be the buyer's responsibility to pay the shipping fee to re-ship the order. Therefore, we recommend that customers keep an eye on their order once they have received a tracking number.

CONCEALED DAMAGE

If damage is not noticed until after the reception of a package, you have 2 business days to return the product; after the 2 business days deadline, SalusHEAT has the right to refuse any and all return inquiries. 

ATTENTION: Shipping damage must be noted at the time of delivery and signature request. SalusHEAT must be notified of any damage to your sauna on the same day of signing for and receiving your shipment. Failure to notify SalusHEAT within the established time frame will result in the owner taking full responsibility for the cost of ALL REPLACEMENT PARTS, including shipping and handling fees.